After I received the order, I had to exchange the item because the two switches were for two different lights. The consultant also told me that the two switches on the dimmer plate is for the same light – One switch will turn the light on and off and the other switch will dim the light. I went onto your website and chatted to one of your consultants, who assured me that the dimmer plate I bought will work with LED lightbulbs. Your staff were friendly, fast & helpful.
Inform interiors lighting update#
Last update was on the 10th, so not sure if it is indeed out for delivery today. We completely understand a mistake creeping in, I am just frustrated by the lack of communication & the tracking site that does not seem to provide regular updates. The agent did indeed dispatch our lamp on 10 May, so we are awaiting confirmation from the courier as there has been no further updates on the tracking site. The wrong light would be collected and the correct one delivered, hopefully today. Again I followed up and your online agent swiftly replied and assured me that he would remedy the situation. It arrived on Tuesday 10 May, but once we opened the box, saw that our light bulbs were enclosed, but that a wrong light fitting was dispatched.
I was then given confirmation that the order would arrive on Tuesday 10 May. I made contact on Monday 9 May in the morning, via the online chat, and was asked to send my email address and that there would be follow-up made.Įnd of day on Monday, I had still not received feedback so again I contacted you via the online chat.
I checked the tracking number provided but after the 4th of May, there we no new updates.
I placed an order on Monday 3 May for light bulbs & one standing lamp.
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